Call centre activities

Title: Call center activities Includes customer call centers (to respond to requests, providing information, handling complaints, commercial support, etc.) and call centers issuing customer calls (for market information, for market research, address verification, sell, promote or find a buyer for goods or services, the potential customers, opinion polls, etc.), using operators, automatic distribution calls, computer-telephony integration (CTI), interactive voice response systems (IVR) and other similar methods. Includes web-based contact centers and centers that handle support requests of customers or customer complaints through other communication channels. Does not include:  Activities of electricity and natural gas brokers and agents (35400);  Intermediary service activities for specialized construction services (43600);  Transport intermediation service activities (523);  Accommodation intermediation service activities (55400);  Intermediation service activities in the field of telecommunications (61200);  Financial intermediation and insurance service activities (L);  Intermediation service activities of business support service activities (82400);  Market studies and opinion polls (73200);